Technicien support macos anglophone h/f – Rabat, RH Value

Technicien support macos anglophone h/f

RH Value 21/02/2020 Rabat Informatique / Internet / Multimédia

Entreprise

conseil RH

Poste

As an IT DRI you will be responsible for:

· Having a good understanding of the client’s products, features and services.

· Managing and coordinate IT orders and deliveries to the site.

· Performing local support and order additional resources from the region’s IT department.

· Updates and rollout on the sites, including lab equipment and training rooms.

· Leading diagnostic work and follow up directly with the client’s NOC.

· Organizing and carry out support for « scale », « peak », and vacation period.

· Participating in project implementations.

· Being proactive regarding tasks to keep the site in good shape.

· Being proactive when communicating with the client, assignment management and staff and develop a partnership with people in the Client’s IT organization.

· Assisting in taking corrective actions where there is lack of adherence.

· Showing strong integrity, high sense of responsibility and be a good observer.

Profil

Experience in iOS/macOS environment, and mixed OS environments

• Experience in IT support and/or security is a merit

• Experience from any role or LoB within the assignment with good references, minimum 4 months

• A good technical understanding and strong interest in IT: Operating system services (client based- OS, OSX, profiles, etc.)

• Basic AD account/group services

• Fluent in English – both speaking and writing