Entreprise
conseil RH
Poste
As an IT DRI you will be responsible for:
· Having a good understanding of the client’s products, features and services.
· Managing and coordinate IT orders and deliveries to the site.
· Performing local support and order additional resources from the region’s IT department.
· Updates and rollout on the sites, including lab equipment and training rooms.
· Leading diagnostic work and follow up directly with the client’s NOC.
· Organizing and carry out support for « scale », « peak », and vacation period.
· Participating in project implementations.
· Being proactive regarding tasks to keep the site in good shape.
· Being proactive when communicating with the client, assignment management and staff and develop a partnership with people in the Client’s IT organization.
· Assisting in taking corrective actions where there is lack of adherence.
· Showing strong integrity, high sense of responsibility and be a good observer.
Profil
Experience in iOS/macOS environment, and mixed OS environments
• Experience in IT support and/or security is a merit
• Experience from any role or LoB within the assignment with good references, minimum 4 months
• A good technical understanding and strong interest in IT: Operating system services (client based- OS, OSX, profiles, etc.)
• Basic AD account/group services
• Fluent in English – both speaking and writing