Technical support operators bac+3/4 – Casablanca, ctech

Technical support operators bac+3/4

ctech 24/12/2019 Casablanca Informatique / Internet / Multimédia

Entreprise

International group operating in payment solutions and processing systems

Poste

  • Day to day operation of the client facing support desk and incident resolution process.
  • Management / ticket allocation of queries relating to issues/queries about the systems, processes or 3rd party suppliers that the conpany is operating on behalf of the client.
  • Co-ordination of the conpany response to client queries in line with pre-agreed SLAs.
  • Management of the notification of system outages, planned and priority maintenance.
  • Fulfilment of internal request, queries and standard system parameter changes.
  • Daily operation of system and services review.
  • Out-of-hours support.

Profil

  • BAC+3/4 in Computer sciences.
  • Strong analytical skills.
  • Solution oriented.
  • Good people/communication skills.
  • Good written and spoken English.
  • Experience (including internships) in the same field preferred.

Emploi par mots clés

Casablanca